We always do our greatest to make sure orders and processed correctly, however mistakes can happen and we are happy to resolve it for you as quick as we can. Ensure that your item(s) are sealed and in its original condition/packaging and sent to us securely. Some of our products are NOT eligible for a refund or exchange due to hygiene purposes.

Our return policy is 14days from purchased online or store.

Upon receipt and examination of your returned item, we will send you an email to confirm that we have received it. We will then notify you regarding the approval status of your refund request. If your refund is approved, the amount will be credited to your original payment method within a designated timeframe. Should your request be denied, we will provide a detailed explanation and outline any further actions required.

If you have not yet received your refund, we recommend first reviewing your bank account to ensure the transaction has been processed.

Should you not find the refund there, please contact your credit card company, as it may take additional time for the refund to be officially posted. Additionally, reaching out to your bank can provide insight into any potential processing delays on their end. If, after these steps, the refund has still not appeared, we invite you to reach out to us at info@alaurum.com for personalised assistance.

Exchanges are provided exclusively for items that are defective or damaged upon arrival. To request an exchange for the same item, please contact us at info@alaurum.com. We will personally assist you through the process and provide detailed instructions. We are dedicated to delivering a distinguished and seamless experience throughout.