O R D E R S

  • After your order has been dispatched, you’ll receive a confirmation email containing your tracking link. This allows you to monitor your parcel’s progress directly with the courier.

    We aim to dispatch orders within a few working days. If you don’t see your dispatch email, be sure to check your spam or junk folder.

    If your tracking hasn’t updated for several days, please contact our Customer Service team for help.Email: info@alaurum.com

  • Unfortunately, we’re unable to cancel or modify an order once it has been placed. However, you can refuse delivery with the courier or return the parcel to us after it arrives, and we’ll process a refund.

    We’re actively working on making cancellations and order amendments possible in the future - thank you for your patience!

  • Should you find that an item is missing from your order, please contact us at your earliest convenience, and we will promptly investigate the matter for you.

    Reach our Customer Care Team at info@alaurum.com.

    For your convenience, please retain all packaging, as you may be asked to return it or provide photographic evidence.

  • After your order has been dispatched, we’re unable to cancel or modify it. If you need to update your delivery address, please contact us at info@alaurum.com with your order details and the new address before the order is dispatched.

  • If you’re having trouble placing your order, try completing your purchase on either a mobile device or desktop. If you’re encountering website issues, clearing your cache and cookies may resolve the problem, or you can try switching browsers.

    If the issue persists, please reach out to our Customer Service team at info@alaurum.com. Remember to include the browser or device you’re using, any relevant screenshots or photos, and send the email from the same address associated with your account.